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Recall and Rework Programs
In the case of a recall or rework of your product, we work closely with
the Consumer Product Safety Commission in the US and the Consumer
Product Safety Bureau in Canada to ensure that your program fits
their requirements. The following services will be available to
you:
See the list of Recall
Information Companies on the CPSC website where Fox is listed
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Contact center services both In and Out bound
calls.
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Utilize the contact center for the coordination
and implementation of any recall or rework program.
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Utilize Fox International's strategic
partnerships with National Service Alliance and Service Power for
the repair of product in the field. Total integration is
provided to provide a seamless experience for consumers.
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Consumer
and Retailer notification of the recall.
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Reports will be generated by Fox International in
standard CPSC formats.
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Download of all current repair data available on demand.
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Training of workforce for refit.
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Management of service network and interaction with customers and retail dealers.
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Single source solution for entire rework operation.
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Guaranteed coverage of all regions.
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"This is my dream call center. It has everything I've ever wanted!" - Deb Quinlan, Consumer Relations Director 
"Our company has created to business partnership with Fox International to provide professional call center and service parts distribution services for many of our client manufacturers. We selected Fox over many other suppliers because they are among the best in the industry that serve both the US and Canada." - Jim Rushton, Senior VP of Sales 
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