Recall and Rework Programs

In the case of a recall or rework of your product, we work closely with the Consumer Product Safety Commission in the US and the Consumer Product Safety Bureau in Canada to ensure that your program fits their requirements.  The following services will be available to you:

See the list of Recall Information Companies on the CPSC website where Fox is listed

1. Contact center services both In and Out bound calls.

2. Utilize the contact center for the coordination and implementation of any recall or rework program.

3. Utilize Fox International's strategic partnerships with National Service Alliance and Service Power for the repair of product in the field.  Total integration is provided to provide a seamless experience for consumers.

4. Consumer and Retailer notification of the recall.

5. Reports will be generated by Fox International in standard CPSC formats.

6. Download of all current repair data available on demand.

7. Training of workforce for refit.

8. Management of service network and interaction with customers and retail dealers.

9. Single source solution for entire rework operation.

10. Guaranteed coverage of all regions.