Our Mission Statement

Fox International provides an unprecedented and innovative process for the handling of manufacturer's warranty, consumer service and part distribution.  Our team of professionals has developed a series of solutions designed to meet the difficult challenges in today's constant changing global market place. 

Fox developed a consumer strategy that goes beyond providing consumer service at a reasonable cost.  We investigate the total needs of the company and deliver a strategy that provides an infrastructure specifically geared to each of our customers.  We guarantee a high level of execution by all our agents and support personnel in all interactions with your customers and your employees by extensive training and utilizing the latest methods in performance managements systems.  We have proven to cut costs to most manufacturers by 20% - 35% by improving quality of service by integrating our contact centers with a manufacturer's total organization.

Integration of our contact centers with the rest of a manufacturer's organization increases the opportunities to add sales, improve quality, reduce returns and increase productivity.  For example most of our manufacturers link call center data with their legal, engineering and manufacturing departments.  By having available specialized reports for each departments needs adds tremendous value to each contact data.  Manufacturers using these reports as an "early warning system" has proven to maximize their quality initiatives and most important reduce returns and limit their liability exposure.

Fox International will review your needs and provide a clear strategy and a strong infrastructure whether you are a fortune five hundred company or smaller company that is searching for an integrated information management system that tracks the correct metrics emphasizing your corporate goals. 

Fox International goes beyond providing only good customer service but combines the real needs of manufacturers in a one stop shop environment.  Utilizing our experienced staff, we define a "total program" which includes warranty service basic and extended, consumer service, quality reporting, engineering analysis, liability and engineering early warning systems plus parts distribution, direct to consumer sales, in warranty direct to consumer exchanges which will prove to be an overall cost savings to most manufacturers.

Please allow us to demonstrate our unique approach in the one stop solution to your after sales quality and warranty needs.