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How We Do It
We have assembled an exceptional staff of business outsource experts
who are dedicated to helping you navigate the myriad of issues that many
manufacturers face in outsourcing.
Our domestic call center with cost-saving technology answers an
average of 150,000 phone calls per month for companies throughout the
United States and Canada. We
also respond to our customers through white mail and email.
Working together with our clients allows both parties to share control
in designing a program that is tailor made to fit the needs and benefits
for each particular company.
Our services range from parts and accessories inventory control and
distribution to full call center customer service to both dealers and
consumers...
What separates Fox International from the competition is in the tight
integration of all our services. We are unique in that all the
components of Customer Service, Inventory Management and Fulfillment are
available to our clients. No longer is it necessary to go to
several firms to gain these services for your company. This
results in a more streamlined program that integrates all of your needs
in one turnkey approach.
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"Applica manufacturers and distributes product under high profile world wide brand names such as Black and Decker and litter maid. Due to the high market penetration and high quality that our consumer expects Applica searched and found Fox International as our consumer service partner. Fox International has provided us with the expertise not only to properly handle all of our consumer service needs but provides us with the reporting, analysis and feedback we need to assure the highest quality product is sold to our consumers. Fox international has enabled us to dramatically cut our consumer service and reverse logistic budget by providing a one stop solution for all our consumers needs as well as provide the data we need to provide quality product." - Stuart Slugh, Senior Director of Consumer Service and Reverse Logistics 
"Fox international has proven to be a superior partner in providing warranty functions needed by our consumers." - Stuart Slugh, Senior Director of Consumer Service and Reverse Logistics
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